Terms and Conditions

of the company MIX TECHNOLOGIE s.r.o.

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") regulate the mutual rights and obligations between MIX TECHNOLOGIE s.r.o., with its registered office at Skopalíkova 2385/45, 767 01 Kroměříž, ID: 28275268, VAT ID: CZ28275268, registered in the Commercial Register maintained by the Regional Court in Brno (hereinafter referred to as the "Supplier") and a natural or legal person (hereinafter referred to as the "Customer").

1.2. These GTC apply to purchase contracts, contracts for work, and deliveries of machinery, technological lines, and maintenance services.

1.3. Provisions deviating from these GTC may be agreed upon in an individual written contract. Such arrangements take precedence over these GTC.

2. Conclusion of the Contract

2.1. The presentation of machines and equipment on the supplier's website is for informational purposes only and is not a binding proposal to conclude a contract.

2.2. Order Process:

• The Customer sends a non-binding inquiry (via e-mail, telephone, or form).
• The Supplier prepares a price quotation with technical specifications and a delivery date.
• A contractual relationship is established only upon the Supplier's confirmation of the Customer's binding order, or by signing a Contract for Work / Purchase Contract.

2.3. For custom production (bespoke machines), technical documentation agreed upon by both parties is part of the contract.

3. Price and Payment Terms

3.1. Prices are listed excluding VAT unless explicitly stated otherwise. VAT will be added at the statutory rate valid on the date of taxable supply.

3.2. Unless agreed otherwise, the price does not include transport, assembly, and commissioning at the customer's site. These services are calculated separately.

3.3. Payment Terms:

• Due to the nature of production, the Supplier is entitled to require a deposit (e.g., 50% of the price) before starting production.
• The remaining balance is payable according to the invoice issued upon delivery or handover of the work.
• The standard maturity of invoices is 14 days, unless agreed otherwise.

3.4. Ownership of the subject of performance passes to the Customer only after full payment of the purchase price (retention of title).

4. Delivery Terms and Transfer of Risk

4.1. The delivery period is set individually depending on production capacities and the complexity of the order.

4.2. Method of Delivery:

• Personal pickup at the Supplier's premises (Kroměříž).
• Shipping via carrier (costs borne by the Customer).
• Transport and assembly of equipment by the Supplier.

4.3. Handover: For technological units and machines, handover takes place based on a Handover Protocol. The Customer is obliged to thoroughly inspect the goods upon receipt.

4.4. The risk of damage to the goods passes to the Customer at the moment of receipt.

5. Withdrawal from the Contract and Cancellation

5.1. In the case of custom production (goods modified according to the Customer's wishes), the Customer does not have the right to withdraw from the contract without giving a reason within the statutory period of 14 days.

5.2. If the Customer cancels a binding order during the production phase, they are obliged to reimburse the Supplier for all costs incurred so far and a contractual penalty equal to the deposit paid.

6. Rights from Defective Performance (Warranty)

6.1. The Supplier provides a quality warranty for new machines for a period of 12 months (for businesses/B2B), unless stated otherwise in the contract (e.g., 24 months). For refurbished machines (second-hand), the warranty is negotiated individually.

6.2. The warranty does not cover wear and tear caused by normal use, incorrect operation in violation of the manual, or intervention by an unauthorized person.

6.3. Complaints are made in writing to the e-mail: homogenizatory@seznam.cz or by mail to the address of the company's registered office.

7. Personal Data Protection

7.1. The Supplier processes the Customer's personal data in accordance with the GDPR regulation. Personal data is used only for the purpose of performing the contract and is not provided to third parties (with the exception of carriers).

8. Final Provisions

8.1. Legal relations are governed by the laws of the Czech Republic.

8.2. Disputes that cannot be resolved amicably will be resolved by the competent court at the place of the Supplier's registered office.

8.3. These terms and conditions are valid from January 1, 2025.